REALPAC Policies

  1. Terms of Use
  2. Cookies
  3. Refund & Returns
  4. Privacy Policy
  5. Accessibility Policy
  6. Email Disclaimer Policy


The Terms of Use were last updated November 12, 2021



This website is operated by REALPAC.  The terms “we”, “us”, and “our” refer to REALPAC.  The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

Use of our website

The REALPAC website is an electronic information website.   The material contained within our website is provided for informational purposes only and is subject to change without notice.

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your province or state of residence and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

Copyright and Limitations on Use

Our website and its content are the copyright of REALPAC, unless otherwise indicated, and is protected by copyright and other intellectual property laws. Our website is protected by copyright as a collective work and/or compilation, pursuant to Canadian copyright laws, international conventions, and other copyright laws.  Content received through our website, unless otherwise indicated, may be displayed, reformatted, and printed for your personal, non-commercial use only, provided appropriate credit is given, and may not be further assigned. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

General Conditions

We reserve the right to make any modifications to our website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.  You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

Disclaimer of Warranties and Liability

We do not make any warranty, express or implied, including warranties of merchantability, title, non-infringement and fitness for a particular purpose, and specifically disclaim any legal liability or responsibility for the availability, accuracy, completeness or usefulness of any information, content, product or service presented on the website.  We disclaim all liability for any loss or injury resulting directly or indirectly from the use of our website, products or services.

Our website, products and services are for informational purposes only.  We are not providing development, investment, environmental, legal, tax or other advice. Users are urged to consult their own professional advisors for further information and advice.

We cannot guarantee the confidentiality of any information transmitted by way of Internet email or via our website, and accordingly, such transmissions should not contain confidential information.

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any websites linked from or to our website, the content of those websites, the third parties named therein, or their products and services. Linking to any other website is at your sole risk and we will not be responsible or liable for any damages resulting from your access to another website. Furthermore, the presentation of any material, information or service by a third party on our website, through a website link, or otherwise,  does not constitute or imply our endorsement or recommendation of such material, product, service or organization and we disclaim all legal liability and responsibility relating thereto.

Products and Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services.  Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars. We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

For information on our returns/refund policy, please click here.

Website content

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but not limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You will be solely liable for any Content that you make and its accuracy.   We have no responsibility and assume no liability for any Content posted by you or any third party.

Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

Errors and Omissions

While we use reasonable efforts to keep the information on our website accurate, our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice. We assume no liability as a result of any errors, inaccuracies or omissions on the website.  We do not undertake to update, modify or clarify information on our website, except as required by law.


Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

Questions or concerns

Please send all questions, comments and feedback to us at


Cookies are small data files that are stored on your computer or mobile devices when you visit websites. This is standard practice for websites.  In general, cookies collect information such as a user’s Internet Protocol (IP) address, browser type, operating system, referring URLs, date and time of visit, and details about the actions you take on a website. We may use cookies to improve our website’s functionality and provide visitors with a customized online experience.  We may use cookies to collect statistics on how our website is used and to also keep track of your preferences. The personal data we collect through cookies will also be used to manage your session on our website. 

You may choose to accept or refuse cookies, and you can remove cookies already stored on your computer at any time through your internet browser settings; however, users who disable cookies will not experience optimal performance of our website and may not be able to access the secure online store area of our website. To manage your cookies preference, please click here.


Survey Reports/Other Publications

There are no refunds or returns permitted. 

Courses and Events

REALPAC reserves the right to cancel a course or event offering, at its own discretion.  If REALPAC cancels the course or event offering, REALPAC will provide a full refund on the registration fee charged by REALPAC for the course or event.    Participant cancellations must be received in writing by REALPAC.  The refund structure for any cancellation by a participant is as follows:

  • Written notice received 30 days or more prior to the course or event, 75% of the registration fee charged by REALPAC will be refunded to the participant;
  • For written notice received 29 days to 8 days prior to the course or event, 50% of the registration fee charged by REALPAC will be refunded to the participant;
  • For written notice received 7 days or less prior to the course or event, 25% of the registration fee charged by REALPAC will be refunded to the participant.

Substitute attendees may be permitted at certain REALPAC events or courses, at REALPAC’s sole discretion. If a participant is not able to attend the course or event, the participant shall contact REALPAC with a proposed substitute attendee for consideration.


REALPAC is committed to maintaining high standards of confidentiality and protection of the Personal Information that has been provided to us.  This Privacy Policy provides information on how we collect, use and disclose Personal Information through our interactions and your use of the website. Our collection, use and disclosure of Personal Information are governed by applicable privacy legislation. Personal Information means any personally identifiable information deemed as “Personal Information” under applicable privacy laws. 

Collection and Use

When you provide us with Personal Information, use our website, respond to or post personal information on REALPAC’s social networking sites, you consent to the collection, use and disclosure of your Personal Information by us in accordance with this Privacy Policy. 

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer additional services or products we believe you might be interested in.  The purpose for which we collect Personal Information will be identified before or at the time we collect the information. We may collect Personal Information from you in person, over the telephone, or corresponding with you via email or the internet.   Knowledge and consent are required for the collection, use or disclosure of Personal Information. Consent may be express or implied depending on the context and nature of Personal Information at issue. Providing us with Personal Information will always be your choice.  However, your decision not to provide certain information may limit our ability to provide you with our products and services. 

Disclosure and Retention

We do not disclose your Personal Information, except for the purposes for which it was collected, or which are otherwise in accordance with this Privacy Policy or as required by law. We do not sell, share, transfer or otherwise provide your Personal Information to a third party, other than as required to third party agents, contractors, service providers or event partners,  to provide you with the services or products you have requested.  Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

Accuracy and Access

Personal Information will be maintained as accurate, complete and up to date as is necessary to fulfill the purposes for which it is to be used. Upon request, you may verify the accuracy and completeness of your Personal Information on file, and you may request that we update it or correct it for any errors. To access your Personal Information, please refer to the “Contact Us” section.

Confidentiality and Security

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the Personal Information.  We take all reasonable precautions to protect the confidentiality of your Personal Information from any access, loss, unauthorized use, or disclosure. We use industry standard technology and security safeguards to protect your Personal Information. These safeguards including physical measures, organizational measures, and technological measures.

Marketing Emails and Managing Subscriptions

You may receive marketing emails from us from time to time.   We may use the information you give us on our website or by other means to provide you with emails, newsletters and other communications on services, events, industry information, and other matters that we think may interest you.

You may opt-out of receiving direct marketing emails from us by changing your preferences on your account settings page and clicking the unsubscribe link. In your account settings page, you may customize the communications you would like to receive from us.  If you do not have account with us, you can unsubscribe here.   [Add Link]  


For more information on cookies, please refer to our Cookies Policy.

General Information

When you visit our website, our website may automatically record some general information such as the host name or Internet Protocol (IP) address of the computer that has contacted our website and the domain from which you accessed our website.  We use this information for internal statistical purposes only, to help us make our website more useful for visitors.

Other Websites

Our website may contain links to other third party sites that are not governed by this Privacy Policy.  Our privacy standards will no longer apply once you leave our website.  We are not responsible for the content and privacy practices employed by third party websites and we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.  

Amendment to this Privacy Policy

This Privacy Policy is effective as of November 12, 2021. We reserve the right to change this Privacy Policy, and any of our policies and procedures concerning our practices for handling Personal Information without prior notice. We will inform you on our website if we have amended the Privacy Policy, and any such changes will apply to the information collected as of the effective date of the amendment.  

Contact Us

If you have any questions or concerns with respect to practices surrounding the collection, use or disclosure of your Personal Information, accessing your Personal Information or our Privacy Policy, you may direct them to


Our commitment

We are committed to ensuring equal access and participation for persons with disabilities. We are committed to treating persons with disabilities in a way that allows them to maintain their dignity and independence.  We believe in integration, and we are committed to meeting the needs of persons with disabilities in a timely manner.  We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario’s accessibility laws.   

We are also committed to meeting our current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. 

Customer Service

We are committed to excellence in serving and providing goods and services or facilities to all, including persons with disabilities.   Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for persons with disabilities. 

  • Communication

We will communicate with persons with disabilities in ways that take into account their disability. Our staff will receive training on how to interact with individuals with different types of disabilities.

  • Telephone Services

We are committed to providing accessible telephone service to persons with disabilities. We will offer to communicate with members and customers by means of communication that apply (i.e., email, text) where reasonable, if telephone communication is not suitable to their communication needs or is not available.

  • Assistive Devices

Persons with disabilities will be allowed to use their own personal assistive devices to access our goods, services, or premises, and will also have access to assistive devices that may be available at our premises, including elevators, accessible washrooms.  Our staff will receive training on various assistive devices that persons with disabilities might use while accessing our goods, services and/or premises.

  • Use of Service Animals or Support Persons

Persons with disabilities may at all times be accompanied by their required support person and/or a service animal on the parts of our premises that are open to the public and third parties. When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability. 

  • Notice of Temporary Disruption

We will provide notice in the event of a planned or unexpected disruption of services or access to our premises. The notice will include information about the reason for the disruption, the anticipated duration, and the description of alternative services or premises, if available.   The notice will be placed at the entrance of our premises.

  • Training for Staff

We are committed to providing training t0 our staff that interact with the public or third parties, and staff that are involved in the development and implementation process of customer service policies, practices and procedures.   Training will be provided as soon as possible after hiring or engagement and on commencement of new or additional duties that require training. 

Training will include the following:

  • a review of the purpose of the AODA and the requirement of the Customer Service Standard developed thereunder;
  • how to communicate and interact with persons with various disabilities;
  • how to interact with persons with disabilities that use assistive devices or require the assistance of a service animal or a support person;
  • how to use assistive devices at REALPAC;
  • what to do if a person with a disability is having difficulty accessing our premises, goods or services;
  • our policies, practices and procedures relating to the customer service standard.

Staff will be trained on an ongoing basis when changes are made to these policies, practices and procedures. 

  • Feedback Process

We welcome feedback on how we provide accessible customer service.  Feedback will help us identify barriers and respond to concerns. 

Feedback regarding the way we provide goods and services to persons with disabilities can be made:

By telephone at: (416) 642-2700 x221

In writing to:  


77 King St. W.

TD North Tower

Suite 4030, PO Box 147

Toronto, ON M5K 1H1

Electronically at:

We ensure that our feedback is accessible to persons with disabilities by providing or arranging for accessible formats and communication supports, on request.

Information and Communication

We are committed to meeting the communication needs of persons with disabilities.

We have ensured that our existing processes for receiving and responding to feedback are accessible to persons with disabilities, upon request.

We will communicate with persons with disabilities in ways that take into account their disability.  When asked we will provide information about our organization and its services in accessible formats or with communication supports in a timely manner, taking into account the person’s accessibility needs due to disability, and at no additional cost.  We will consult with the person making the request in determining the suitability of an accessible format or communication support.

We will also meet Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.


We are committed to fair, equitable and accessible employment practices. We do this by:

  • notifying the public and our staff that we will accommodate people with disabilities during the recruitment process, either through our website, via a recruiter or the applicable job posting, as applicable;
  • notifying job applicants, when they are individually selected to participate in the assessment or selection process, that accommodation is available upon request in relation to the material or processes to be utilized;
  • consulting with job applicants who requested accommodation to support them through the recruitment, selection and/or assessment process and take into account their needs to ensure that the accommodations provided are effective;
  • providing the successful applicant with our policies for accommodating our employees with disabilities.

Our performance management and career development processes take into account the accessibility needs of our staff.